BPA Accelerated

• Print

Business Process Analysis - Accelerated Course

This workshop starts with a wide-ranging illustrated review of different ways in which business processes can be described and analyzed.

Participants are trained in a set of techniques that will help to deal with a variety of source materials ranging from text and diagrams, to ideas and undocumented knowledge of business processes.

Business processes involve a wide variety of resources including money, people, organisation, information, and so forth. These factor inputs are examined with reference to analytical techniques that are available. Human, social, and organisational factors are examined.

Standards for describing and analysing processes are presented, and participants are trained to be able to describe this as processes to at least levels one and two. The workshop has look forward to techniques that can improve business processes.

Participants are provided with notes of the material discussed and examples. Exercises are set throughout the workshop providing participants with an opportunity to apply the techniques. Participants are welcome to bring along to the workshop their own business process descriptions as a basis for the exercises. This will increase the rate of return on the training.

Audiences

The workshop is suitable for any person who is responsible for creating or advising about the description and analysis of business process.

• Process Engineers will find this workshop provides a fundamental set of techniques to underpin professional work
• Managers responsible to define business processes will find that the workshop gives a thorough grounding to be able to create a set of standards of business process documentation
• Consultants who are advising on business process work will gain insight from this workshop into a rigorous approach to the analysis work that should underpin any serious business process projects.

Objectives

After successful attendance at this workshop, it is expected that participants will:

• Have an operational definition of a business process that can be implemented
• Be able to identify a wide range of techniques that can help a business process analysis project
• Be able to analyze text and diagrams, and convert the results in the process descriptions to at least levels one and two
• Know ways to deal with human, social, and organizational aspects of business processes
• Be able to define performance measures for business processes

Day one

1.    What is a Process?

• background to business process analysis
• different ways of looking at business processes
• how to find business processes
• key business process themes

2.    Modelling processes

• approaches to business process modelling
• object property relationship modelling
• advanced modelling rules
• a simple business process meta-model
• business process language

3.    Analyzing Text

• text analysis basics
• objects
• relationships
• properties
• homonym and synonym detection and resolution
• handling ambiguity, equivocation, and anthropomorphism
• constructing an OPR (object-property-relationship) model
• identifying the business processes

4.    Workshop 1 - Practical Text Analysis

This workshop is based on analysis of text sources about business processes. Participants
will perform a simple analysis and end by identifying the set of required business
processes.

Day 2

5.    Analyzing Diagrams

• diagram analysis basics
• simple flowcharts
• process charts
• process diagrams
• rich pictures
• diagram completeness and consistency checks
• identifying business processes

6.    Analyzing Costs

• types of cost
• cost information collection and classification
• cost objectives
• conventional allocation of costs
• cost drivers
• activity based costing
• process costing

7.    Techniques from Information Analysis

• application of data analysis and modelling
• information processing analysis
• application of cohesion and coupling
• object oriented analysis applied to business processes
• information analysis
• information as a factor of production for business processes

8.    Workshop 2 - Identifying Cost Drivers

in this workshop, participants use source material about the collection of business processes to understand what activities are the principal contributors to enterprise costs. This
information is used to construct a set of cost drivers.

Day 3

9.    Human, Social, and Organizational Factors

• organizational models
• information technology as an organizational enabler
• motivation and job design for business processes
• computer supported cooperative work
• goals, values, and cultures
• practical organizational analysis

10.    Describing Processes - Levels I & II

• business process description building blocks
• level I business process descriptions
• level II business process descriptions
• further levels
• completeness and consistency checks
• business process description standards
• Workshop three - process documentation. Participants are given information about integrated business processes that should be expressed to Level I and Level II Business Process Descriptions.

11.    Performance Measurement

• quantification of business processes
• levels of judgement
• levels of measurement
• efficiency
• effectiveness
• performance measurement
• data envelopment analysis
• operational metrics and activity based costing

12.    Overview of Advanced Skills

• experimentation of process alternatives
• simulation of business processes
• measurement of actuality, capability, and potentiality
• balanced and personal scorecards
• operations analysis